Orders & Payments
You can place an order with Cotonly online through our website at www.cotonly.com.
While we do encourage all customers to create an online account when ordering, you can always place an order as a “guest.” Simply select “Buy It Now” when checking out to complete your order without an account.
Creating an account or logging into your account when placing your order has several benefits: It makes it easier for you to look up your past orders and allows you to manage your email preferences.
We accept Visa, Mastercard, American Express, Discover, Apple Pay and Paypal for payments.
Return and Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can start a return from your order information page or you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We use standard carriers such as UPS, USPS or FedEx while for shipping an item. When shipping within the continental United States, our standard shipping takes from five to seven business days to arrive after the date your order was processed.